FAQ

 
 
 
 

Frequently asked questions

Are you selling genuine goods? 

Yes. Products that we offer are genuine, there are no fakes or imitations. We guarantee the originality and origins of the goods in our good name.

How do I choose the right size of clothing or shoes?

Please refer to our size section on our web, which will help you choose the right size. If you are not sure or need further assistance, please contact us on our customer service line 00421 908 432 413 (available every working day from 10:00 to 18:00) or write us an email to shop@runningproshoes.com

What if I need the size that is not available in the product detail?

If you can not find your particular size, it means that the size is not currently available. Contact us on our customer service line 00421 908 432 413 (available every working day from 10:00 to 18:00) or write us an e-mail to shop@runningproshoes.com and we will check the availability of the given size with our suppliers.

Can I cancel or change already placed order?

If the goods have not yet been shipped, your order can be canceled at any time or changed by phone or e-mail agreement.

If your order has been dispatched, in this case it is not possible to cancel your order or change.

If you would like to modify your order after sending/confirming the order, please contact the customer service line 00421 908 432 413 (available every working day from 10:00 till 18:00) or write us an e-mail to shop@runningproshoes.com.

It is possible to return my order?

Yes, all goods ordered on our website www.runningproshoes.com  can be returned within seven working days of the receipt of the goods.

What should I do in case of complain, warranty issue?

For more information about the complaints or warranties please refer to our Warranty and Claims section.

What payment options do you offer?

The ordered goods can be paid for in the following ways:

  • transfer to our bank account before the dispatch of the goods
  • by credit card via the Internet before the dispatch of the goods

Time for delivery can vary, depending on the location and product availability. Delivery times can be found in product detail section for respective product (typically 3 to 10 days).

We always aim to deliver the goods as quickly as possible. If you need to deliver the goods faster then indicated, please contact our call center by calling 00421 908 432 413 (available every working day from 10:00 to 18:00) or write us an e-mail to shop@runningproshoes.com and we will be happy to check if your expected shipment time is possible to fullfil.

For more information on shipment and payment terms, see the section Shippment and payments.

If you did not find the answer to your question, please contact the customer service line +421 908 432 413 (available every working day from 10:00 to 18:00) or write us an e-mail to shop@runningproshoes.com

RunnningProShoes Team