Return of goods

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Return of goods in 14 days

What to do when returning the purchased goods if returned within the statutory period of 14 days?

The consumer is entitled to withdraw from the contract without giving any reason in accordance with sec. § 7 et seq. Law no. 102/2014 on protection of consumers in respect of distance contracts (hereinafter the "Law on consumer protection in distance selling") within 14 days of receipt of the goods, respectively. from the date of the conclusion of the service contract or contract for the provision of electronic content which is not supplied on a tangible medium, if the seller timely and properly fulfill disclosure obligations under sec. § 3 of the Law on consumer protection in distance selling.

Where to return the goods

Together with a completed consumer contract withdrawal form and proof of purchase (invoice), you can send the goods to the following adress:

PGF s.r.o. /
Seberíniho 6
821 03 Bratislava, Slovak Republic

Please return the goods well wrapped, in order to avoid damage during transportation. When returning the goods, they must be delivered in original packaging with labels, unused and in original condition as upon receipt (including documentation, accessories, etc.). 

Seller agrees to pay the buyer the price paid for the goods within 14 calendar days of receipt of returned goods in a manner which the buyer stated in withdrawal form.

What documents needs to be attached?

Please always attach:

  • original invoice - document that proves that the goods have been purchased in our store 
  • consumer contract withdrawal form

Compliance with the 14-days period

For compliance with 14-days return policy, it is crucial when the withdrawal form is delivered to us - meaning the written information that you want to cancel the contract or the actual delivery of the goods with resignation.

Cancellation period lasts for 14 calendar days and begins on the day following the day of receipt of the goods. E.g. if the customer takes the goods on Wednesday, the first day is counted Thursday.